Customer sign-off on completion
Technicians capture the customer’s name, signature or code, and any acceptance notes at the end of the job, so completion is confirmed rather than assumed.
ePOD · Field Service
ePOD software for field service teams in Kenya
Field service teams install, repair, and maintain equipment far from the office. Zamacore builds ePOD software that records job completion with customer sign-off, photos, and parts used.
How ePOD fits field service, maintenance, and installation teams
Field service teams install, repair, and maintain equipment far from the office. Zamacore builds ePOD software that records job completion with customer sign-off, photos, and parts used.
Parts, labour, and service notes
Parts used, labour, meter or serial readings, and service notes are recorded against the job, giving operations and finance the detail they need to bill and plan.
Photo evidence of work done
Before-and-after photos, installations, and fault evidence document the work and support warranty or dispute conversations.
Works on site, even offline
Basements, plant rooms, and remote sites often have no signal. Evidence is captured on the device and synchronised when the technician reconnects.
What every Zamacore ePOD record includes
Each delivery keeps a traceable record that finance, customer service, and management can trust.
Recipient sign-off
Name, signature, one-time code, or PIN confirming the right person received the delivery.
Photo evidence
Delivery, packaging, condition, seal, or serial photos attached to the order with a timestamp.
Quantities and exceptions
Delivered, short, rejected, damaged, and returned quantities with reasons and notes.
Time and place
Device and server timestamps, and location or geofence context where permitted.
Offline capture
Evidence is stored on the device and synchronised automatically when connectivity returns.
Audit trail
User, device, time, and approved amendments recorded so the original delivery record stays intact.
Connects to the systems you already run
ePOD is most valuable when delivery evidence flows into dispatch, finance, and reporting instead of living in a separate app.
Courier dispatch
Link delivery evidence to orders, riders, zones, and status events through courier dispatch software.
Transport management
Attach proof to trips, vehicles, and drivers in a transport management system.
Payments and reconciliation
Reconcile cash-on-delivery and M-Pesa collections using M-Pesa reconciliation workflows.
Industry platforms
Explore connected systems for logistics and delivery operations.
Related ePOD solutions
Offline electronic proof of delivery software in Kenya
Offline-first electronic proof of delivery software in Kenya. Capture signatures, photos, and notes without network, then sync automatically with full visibility.
ePOD and delivery note software for freight in Kenya
Electronic delivery notes and proof of delivery for Kenyan freight and haulage: loading evidence, quantities, condition, depot handovers, and consignee sign-off.
ePOD software in Nairobi for dependable delivery proof
Electronic proof of delivery (ePOD) software in Nairobi for signatures, photos, offline capture, delivery evidence, cash-on-delivery, and reconciliation.
Request an ePOD proposal for your operation
Share your delivery types, team size, evidence requirements, current systems, and target timeline. Zamacore will turn the requirement into a practical ePOD plan.
Frequently asked questions
Can field service jobs be billed from the completion record?
Yes. Approved completion records with parts, labour, and sign-off can feed invoicing and job costing in connected systems.
Does it support photos of the work performed?
Yes. Photos for installations, repairs, and faults are attached to the job record with timestamp and technician.
Can technicians complete jobs without network coverage?
Yes. Offline-first capture keeps working on site and synchronises automatically once the technician reconnects.
Can it link to our job scheduling or ERP software?
Where APIs are available, ePOD can connect to scheduling, CRM, ERP, and accounting systems so job data flows without re-entry.