ePOD ยท Courier & Last Mile

ePOD software for courier and last-mile delivery in Kenya

Couriers and e-commerce teams live or die on first-attempt success and clean records. Zamacore builds ePOD software that captures proof at the door and feeds it straight into dispatch and customer service.

How ePOD fits courier companies and e-commerce fulfillment teams

Couriers and e-commerce teams live or die on first-attempt success and clean records. Zamacore builds ePOD software that captures proof at the door and feeds it straight into dispatch and customer service.

Fast capture at the door

Riders complete each delivery in seconds with a signature, one-time code, or PIN, an optional photo, and any short-delivery or damage note. The evidence attaches to the order automatically, so there is no paperwork at the depot.

Failed attempts and returns

When the recipient is unavailable or refuses delivery, the reason, evidence, and next action are recorded. Returns enter a clear queue instead of being discovered at the end of the day.

Proof linked to live status

Dispatch and customer service see pickup, in-transit, delivered, failed, and returned events alongside the captured evidence, so they can answer customer questions without calling the rider.

Collections and COD reconciliation

Pay-on-delivery collections record the amount, reference, and M-Pesa or cash confirmation against the delivery, then reconcile against rider settlement and the customer account.

What every Zamacore ePOD record includes

Each delivery keeps a traceable record that finance, customer service, and management can trust.

Recipient sign-off

Name, signature, one-time code, or PIN confirming the right person received the delivery.

Photo evidence

Delivery, packaging, condition, seal, or serial photos attached to the order with a timestamp.

Quantities and exceptions

Delivered, short, rejected, damaged, and returned quantities with reasons and notes.

Time and place

Device and server timestamps, and location or geofence context where permitted.

Offline capture

Evidence is stored on the device and synchronised automatically when connectivity returns.

Audit trail

User, device, time, and approved amendments recorded so the original delivery record stays intact.

Connects to the systems you already run

ePOD is most valuable when delivery evidence flows into dispatch, finance, and reporting instead of living in a separate app.

Payments and reconciliation

Reconcile cash-on-delivery and M-Pesa collections using M-Pesa reconciliation workflows.

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Request an ePOD proposal for your operation

Share your delivery types, team size, evidence requirements, current systems, and target timeline. Zamacore will turn the requirement into a practical ePOD plan.

Electronic proof of delivery overview

Practical buying guides

Compare the workflow before you choose

Use these Kenyan buyer guides to review essential workflows, controls, integrations, and implementation questions.

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Frequently asked questions

Can ePOD handle high parcel volumes per rider per day?

Yes. The mobile flow is designed for speed with minimal typing, so riders can complete evidence capture quickly across many stops.

Does it support failed attempts and re-delivery?

Yes. Failed attempts are recorded with a reason and evidence, and can be routed into re-delivery or return workflows.

Can proof of delivery trigger customer notifications?

Yes. Delivery events can trigger SMS, email, or WhatsApp updates to the customer according to your templates and permissions.

Can it integrate with our existing dispatch system?

Where APIs are available, ePOD can connect to dispatch, order management, and payment systems so orders and evidence stay linked.